Water and Flood Damage

Water and flood damage comes in three classes. These classes are determined by the water left in the structure and how fast they're likely to evaporate, by the amount of water wicking that has taken place up the walls and the saturation levels of everything from the carpeting to the sub floor.

Water damage is also classified by category.

Each situation is handled differently depending on the combination of these factors and the area affected.

Category 1 is clean water. 

This could be caused by a broken water pipe, rainwater, or failed pipe/fixture (water heater, overflowed tub). 

Following the event, this water may mix with soil or other materials, it may change.

Category 2  is grey water

Also called 'gray water', this water has come from a source (ex.--a washing machine, dishwasher, or waterbed) which contain chemicals or bio-contaminants that contain microorganisms or nutrients for microorganisms. This category must be treated with due haste, or time and temperature will aggravate it from Category 2 (gray water) to Category 3 (black water).d

Category 3  is black water

Pathogenic agents in black water are dangerous waste materials such as toilet back flow, groundwater, water which carries silt, pesticides, heavy metals or toxic organic substances. 

Each situation is handled differently depending on the combination of these factors and the area affected.

 

What to do after water damage:

  • Call our service number immediately at 480-428-0015
  • Stay safe! Avoid slipping or falling
  • Stay safe! Do not use electrical appliances, outlets or lights if wiring has possibly been compromised.
  • Be careful moving wet furniture or other items, which may be water- heavy
  • Avoid contact with Category 3 (black water), which contains pathogens or chemicals. Contact with these without protective gear can be hazardous.